Return Policy

We want you to love your Toodles order - but if something’s not quite right, we’ll do our best to make it right.

Please let us know within 14 days of your order arriving so we can sort things out quickly. This doesn’t affect your rights under the Australian Consumer Law.

Before getting started, please read through the details below. If your order qualifies, email us at support@toodles.com.au and we’ll share the next steps, including how and where to send your item. Kindly note: any items sent back without prior approval can’t be accepted.

Faulty or Incorrect Items

We take great care with every order, but in the rare case something arrives faulty, damaged or not as ordered, we’ll make it right.

Email support@toodles.com.au with your order number and a photo of the issue, and please don’t send anything back until we’ve replied. We’ll let you know if we need the item returned, and we’ll cover all shipping costs.

• Major fault

  (for example, the item is unusable, unsafe): you can choose a replacement or a refund. Refunds go back to your original payment method.

• Any other fault:

  we’ll send a replacement, or a refund if we can’t.

Change of Mind

Because every Toodles product is made-to-order (and often custom-designed just for you), we can’t accept returns, exchanges or refunds for change of mind or sizing. Before ordering, please double-check the size guide. If your item arrives faulty, see above.

Once We’ve Reviewed Your Request

We’ll email you as soon as your request is processed. Replacements are made and shipped as soon as possible, and refunds are returned to your original payment method.

Australian Consumer Law

Our products come with guarantees under the Australian Consumer Law that can’t be excluded. You’re entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage.